tnt passport delivery problems

Like this everyone of us should open a petition for home office to written by WebDelivery Support TNT delivery services on behalf of His Majestys Passport Office, General Register Office and UK Visas and Immigration. The support documents are received today, which is 20 days after receiving the passport. At Halls we do not ship items. Ill give them Monday and Tuesday to at least attempt a delivery. Just awful, Information provided by various external sources. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. We calculate both the actual physical weight and the volumetric weight of your shipment. Shocking behaviour from a Dutch company, I would expect better. Absolutely amazed that HM Passport office use this service at all, worse than Yodel and that is really saying something! Hopeless hopless hopless DO NOT USE THEM!!!!! Still havent got my old passport back! I ended up paying extra to get the new one sent to me via RMSD and no issues whatsoever. The petition urges the Government to look into the deal and ask why the firm's apparent failures have not been looked into. Thankfully the neighbour 2 doors away received it but stated the envelope was thrown outside their front door without an ounce of care for the documents inside and the fact that it was being delivered to the wrong address. An unbelievably bad company. I wouldve been better off speaking to the automated lady. 2023 Trustpilot A/S. Still not sure how my old passport will be returned to me, though. I have found the reviews for TNT to be very accurate. on 15/10/2021. It said: 'FedEx prides itself on outstanding customer experience and unfortunately on this occasion we have fallen short. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. Another traveller, Peter Lockwood, had a similar experience - but he ultimately had more luck. Some options for our customers include: Mail Boxes Etc. We offer door-to-door shipping to more than 200 countriesconnecting people and businesses all over the world. Our appointment was the Tuesday in Liverpool, Adult Passport delivered the Friday, and my child's passport was delivered on the Saturday. All rights reserved. Managed to get through only to find out its tnt. On Friday, they took a picture of my door and said I wasn't at home while in fact, I was working from home and wasn't in a call or anything. I can accept the odd delivery problem, but forging my signature is wholly unacceptable, and gives a big question mark about credibility, trustworthiness, ethics and legality. Ive only just got over how stressed I was last weekend. BrennaArnold149 The courier does not arrive on the designated delivery days. written by LawsonMonaghan168 written by First of all online process seemed simple. Were you able to track it? WebYour Virtual Support Assistant FedEx: Hello, I'm the FedEx Virtual Assistant. After going back and forth between the passport office and TNT, they just blamed it on each other stating that the other person had the passport and an investigation was being conducted. Could not tell me when to expect delivery and I'm still waiting. I would give it zero stars if possible. AVForums.com is owned and operated by M2N Limited, Continually revised delivery time with no explanation. If and when I get a reply from my MP Ill post it on here. Very unprofessional courrier service. All rights reserved. What should our next What Covid rules do holiday destinations have? "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. The problems appear to be with the passport offices contracted delivery firm rather than delays within the department. I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. Im pretty sure it would have all those details on the envelop. When I ordered my passport online it never crossed my mind, when it said my passport would be returned by secure delivery, that there would be a problem! Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. This company are a joke , 03 automated call line can't speak to a person . Posters claim to have been waiting up to 12 days for a delivery. How can my customer rearrange a delivery of the shipment. - Buy Hemodialysis Chair,Dialysis Chair,Electric Dialysis Chair Product ,,, espartners.co 05ited_9txto1gq1 TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. My wife waited in all day and arranged for someone else to pick the kids up from school, so she could. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once we had received a text update from HMPO, tracking via TNT was quick and easy, make sure you get the correct tracking page by googling TNT Her Majesty's Passport Office tracking. written by Same issues the following day, but this time the bar code was for another address, not mine. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. I took a look at TNT's Facebook page and I can see that there are hundreds of people who are in the same position: they are waiting for either their passport or other deliveries, but TNT seems to claim that they have knocked but log it as a 'Missed Delivery' and request for the recipient to call their 'dedicated' team on a 0345 number. Im going to ask next time I go to the Post Office. If the driver has not yet attempted delivery or if you do not have a re-delivery card, you shouldcontact us. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Im still waiting for my delivery if it ever comes! THey said 3-4 days and I'm waiting on 10th day and still no news. Not sure if it was a special case or because it went missing, but I said I did not want to risk using TNT again and the passport guy said I could use a pre paid RMSD envelope but also had to write and sign that I take full responsibility if it goes missing using RMSD, which I did, no way I was using TNT again. WebJoin the 5,909 people who've already reviewed TNT. WebIntroduced in 1981, originally sold for $150. A TNT spokesman said a backlog had been caused as a result of a surge in applications due to lockdown restrictions easing. To find out if your shipment has been delivered, who signed for it and other tracking information just type in your TNT consignment number on theTrack & Tracepage. on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! Got through on a chat line and they rearranged delivery for today, no one turned up again! I had been in all day! Worst overall is that the automated system is impossible and will not let you speak to anybody without an account number. He sorted out my delivery. Totally stress free. 67095547. We also ensure all reviews are published without moderation. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. The Passport Office said it was doing what it can to sort out the issue: We are aware that delivery demand is currently exceeding the capacity in some parts of our UK delivery partners network. will hopefully give you some great answers that you find useful. Provo, UT 84604. Read about our approach to external linking. Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. i have contacted TNT and the passport office who have both said they will investigate ..we actually went to the house that my passport was suppposed to have been delivered to and the occupant said he had had no deliveries that day ..i'm actually fuming that a legal document like this can go missing all my details are on it its a huge GDPR beach if it gets into the wrong hands ..i have also reported it to the police not sure what can be done ..due to travel in 11 days its not the holiday im worried about it the fact my details are out there somewhere. Our standard liability for any loss, damage are outlined within ourTerms and Conditions. Do not bother with this failing company, booked pickup at 11am and no show from them. The 9-digit shipment number (also called waybill or consignment number) is located on the left side of the invoice, about 3cm below the customer number. So I had a very expensive economy 2-3 day delivery service! The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. TNT was due to deliver my brothers new passport from early March and we never received it. The tracking system also said they left me a message and awaits me to contact them. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. Not to say they are perfect, but I would trust RMSD over a courier company any day of the week. We shouldnt have to have to go through all this to get our passports, though. 1774 N University Pkwy. Absolutely amazed that HM Passport office use this service at all, worse than Yodel and that is really saying something! I had to send my driving licence in to the passport muppets. Managed to book a redelivery but no one turned up, was told it had gone back to depot so could I collect it from 30 miles away, its a table so wont fit in my car! Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. WebDiscount not valid on the following products and services: finishing-only orders; digital, passport or mounted photo; self-service print, fax, scan, or shred; products provided by Backpack with wax Material: non tessuto TNT. Never use, avoid at all cost! Is climate change killing Australian wine? Cant get through to them on the phone. I was given a delivery by date, which was acceptable. Like many others, I have sat at home (taking unpaid leave) to accept a delivery, only for it to be registered as unable to deliver package. The next day, I get another text and email saying that they will deliver that day. I ended up cancelling it, ringing up passport office who said they will investigate, they got back to me within a week and I confirmed I still had not got it and TNT were not responding, and I got a new one free of charge, no idea what happened to the original one as TNT were useless. Found a tracking number by using passport application number on TNT service as was never contacted with one by TNT. After reading the reviews I was concerned about our 7 Day Fast Track Passports being compromised for our holiday in two weeks time. It takes over an hour to get through the queue on the phone. Now they saying return to depot to be delivered on 26th It has been a frustrating experience dealing with TNT Express, as they have consistently delayed the delivery of my package without any proper communication. The driver did not request a signature or take a photo of the delivery. Delivery firm TNT, who has an exclusive contract with the Passport Office to deliver the documents, has been hit with complaints over arrival dates frequently being TNT - NOT EVEN WORTHY OF ONE STAR, sadly that was the lowest option. This never happened. States passport delivered 14/02/23. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 'There must be people who have neither the means or indeed the inclination to follow the course we took and frankly why should they have to?'. To calculate the top 5's we take the following factors into account: Latest items in Postal & Delivery Services, Radius Logistics Pvt. written by What is the volumetric weight and how is this calculated? To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. An unbelievably bad company. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. But the reports on Trustpilot from people trying I was unable to arrange a redelivery as the bar code didnt work and tracking number didnt work. Angela asked if she could collect her passport from the depot - but wasn't given permission. 2023 Trustpilot, Inc. All rights reserved. It often happens on a Friday as Driver is in a rush to get back and can't be bothered to deliver. None of the delivery details were incorrect, but I consider this a fraudulent entry / forgery, which could have led to big problems if there was any dispute with the sender about delivery. Amanda.Poll I recently applied for a passport renewal and this was processed quickly by HM Passport Office. HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Applicants have already been warned they may face waits of up to 10 weeks for their new passports to be processed. Its not a GDPR breach at all. Someone needs to either change their staff or give them training on customer service. on 14/04/2021. 67095565. That would be worth knowing. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Live status tracker updated three times to tell me the package had arrived at their depot - how can I trust it!? They cant give you any window or update as they dont know where their drivers are! Rang at 5pm to see what was happening and was told driver attempted pickup at 15.03hrs which they never. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. To inquire about a licence to reproduce material, visit our Syndication site. Warefk158 If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Then another one this morning, said out for delivery today . Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. I tried everything, and no luck.. Not even had a notification from TnT about another delivery despite the eldests passport application saying its been dispatched 24 hours before the youngest. Photograph: Phil Rees/REX/Shutterstock I recently applied for a passport renewal and this was processed quickly by HM Passport Office. Now it is with its courier, TNT, to deliver, I have come to a dead end. TYNAO This went on from 8th March and I am still waiting for my consignment. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. Now I have to wait another day for a package that I needed 2 days ago. But if nothing has happened by the end of Tuesday, I will give that email address a go. Suggested companies are based on peoples browsing tendencies. Our online system is available 24/7, and in-office visits are available for all walk-ins at the hours SeeCalculating Volumetric Weightfor details. It says: Her Majestys Passport Office and its suppliers are committed to delivering the high standards of service that our customers rightfully expect, and we work together to make improvements to help meet our customers needs.. This website uses the TMDb API but is not endorsed or certified by TMDb. "20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Your experience can help others make better choices. M_Evans For a courier company who is originally a business to business courier service and has only just merged with fedex and started doing residential deliveries I am so happy with the delivery service I have received from TNT, I had renewed my passport and received my passport on the day it was They had it booked for tomorrow! "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions. Suite 30. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. Rescheduled for Saturday only for them to go to the wrong building which says "Marketing Suite" (not residential) and they had the audacity to take a picture of the office saying that I wasn't at home again.They know full well how important a BRP is but decided to make our lives extremely difficult to get this document. Nothing delivered, Explore in 3D: The dazzling crown that makes a king. Absolutely unprofessional! Looking online, it seems a huge number of other people are having similar problems. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish However, the passport did not arrive. Excellent Service, thank you TNT! Then they delivered it on a different day than I rescheduled for, and I found my documents creased and folded in the letter box.

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